Privacy Policy

At Open hands Morocco (we, our, or us), located in Morocco, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://openhandsmorocco.com or use our services related to volunteering and tourism.

By using our Site and services, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our Site or use our services:

• Personal Identification Information: Full name, email address, phone number, and other contact details.
• Travel and Volunteer Information: Information about your travel preferences, volunteer activities, and any specific accommodations or services you may request.
• Payment Information: Billing details, payment method, and payment history for processing transactions related to bookings or donations.
• Usage Data: Information about your usage of our website, such as IP address, browser type, pages visited, time spent on the site, and other website interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our volunteering and tourism services.
• To process bookings, payments, and donations.
• To send you updates and newsletters, as well as promotional materials related to our services (you can opt-out at any time).
• To understand how users interact with our website and improve its functionality and content.
• To comply with Moroccan law and meet legal or regulatory obligations.

3. Legal Basis for Data Processing in Morocco

In accordance with Moroccan law, particularly the Law No. 09-08 on the Protection of Personal Data (enacted in 2009), we rely on the following legal bases for processing your personal information:

• Consent: You provide consent when you submit your personal information to us through our website, sign up for services, or communicate with us.
• Contractual Necessity: We process your data to fulfill our obligations under any contract you have with us.
• Legitimate Interests: We may process data based on our legitimate business interests, such as improving our services and communicating with you effectively.
• Compliance with Legal Obligations: In some cases, we may be required to process your data to comply with Moroccan law.

4. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you decide to no longer use our services, we will securely delete or anonymize your personal data after a reasonable period unless we are required to retain it for legal, accounting, or regulatory reasons.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure servers, encryption, and regular security audits.

While we take reasonable precautions to safeguard your data, please understand that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

6. Sharing Your Information

We may share your information with the following parties:

• Service Providers: Trusted third-party partners and vendors who assist in delivering our services.
• Legal Authorities: We may disclose your personal data if required by Moroccan law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These cookies help us:

• Remember your preferences and settings.
• Analyze website usage and performance.
• Provide personalized content and advertisements.

8. Your Rights

Under Moroccan law, you have several rights regarding your personal information, including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections or updates to your personal data.
• Right to Deletion: You can ask us to delete your personal data, subject to certain conditions.
• Right to Object or Restrict Processing: You can object to certain types of data processing.

9. Third-Party Links

Our Site may contain links to external websites or services that are not operated by us. These third-party sites have their own privacy policies, and we do not control or accept responsibility for their practices.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or process personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update theLast Updateddate at the top of this document.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding personal data, please contact us at:

Open Hands Morocco
Email: contact@openhandsmorocco.com
Phone: +212 652 846 542
Address: Derb Haj Houssian number 5, Morocco, Marrakesh 40000

Legal Considerations in Morocco

Law No. 09-08 on the Protection of Personal Data is the main legal framework governing data privacy in Morocco. The law requires organizations to obtain explicit consent from individuals for collecting and processing their personal data.

Data Protection Authority (CNDP): The CNDP (Commission Nationale de Protection des Données à Caractère Personnel) oversees the enforcement of data protection laws in Morocco. Organizations processing personal data are required to notify CNDP about their data practices, particularly for sensitive personal data.